Wow the customer service was amazing, the candy was fresh and the shipping was very fast
Horrible customer service
We're so sorry that your candy arrived melted in this heat wave. Just a reminder that we sent your items via the shipping preference you selected at checkout which was, 'Standard Delivery - No Ice Protection.' We put ice in your package as a courtesy, but really, it's the slower shipping speed that eventually gets to candy under these heat wave conditions.
As our website banner says atop every page, we recommend 'Express/Ice Shipping' for any heat-sensitive products.
That said, we know mistakes happen, and we'll reach out to you directly to figure out how we can help resolve this for you.
I was able to try many new candies that I have not tried before, and the packaging was great. Nothing arrived melted, and everything was in great condition. I did choose to ship my order with ice packs and they did the job in Houston Texas heat.